Emotions can have a strong influence on decisions and performance in the workplace. This book offers practical guidance on how to control and channel strong feelings into a positive force. It describes the nature and impact of emotions - especially fear - and explains how to keep them from interfering with business decisions and working relationships. Packed with examples, action exercises and tools for training, this book helps managers to: improve team performance; reduce interpersonal conflict and barriers to co-operation; encourage the candour needed to improve results; reveal hidden dynamics that can impede judgements; and integrate feelings and facts when making business decisions.

情绪会对工作场所的决策和绩效产生强烈影响。这本书提供了关于如何控制和引导强烈情感转化为积极力量的实用指南。它描述了情绪的性质和影响——特别是恐惧——并解释了如何防止情绪干扰业务决策和工作关系。本书提供了大量的例子、行动练习和培训工具，帮助管理者：提高团队绩效；减少人际冲突和合作障碍；鼓励改善结果所需的坦诚；揭示可能阻碍判断的隐藏动态；并在做出商业决策时将感觉和事实结合起来。