Now updated with new measurement methods and new examples, How to Measure Anything shows managers how to inform themselves in order to make less risky, more profitable business decisions
This insightful and eloquent book will show you how to measure those things in your own business, government agency or other organization that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, technology risk, and technology ROI.

Adds new measurement methods, showing how they can be applied to a variety of areas such as risk management and customer satisfaction
Simplifies overall content while still making the more technical applications available to those readers who want to dig deeper
Continues to boldly assert that any perception of "immeasurability" is based on certain popular misconceptions about measurement and measurement methods

Shows the common reasoning for calling something immeasurable, and sets out to correct those ideas

随着新的衡量方法和新的例子的更新，《如何衡量一切》向管理者展示了如何告知自己，以便做出风险更小、利润更高的业务决策
这本精辟而雄辩的书将向您展示如何衡量您自己的企业、政府机构或其他组织中，到目前为止，您可能认为“无法衡量”的东西，包括客户满意度、组织灵活性、技术风险和技术ROI。
添加了新的度量方法，展示了如何将它们应用于风险管理和客户满意度等多个领域
简化了总体内容，同时仍然使那些想要深入挖掘的读者可以使用更多的技术应用程序
继续大胆断言，任何对“不可测量性”的看法都是基于某些流行的关于测量和测量方法的误解
展示了称某事物为不可测量的一般推理，并着手纠正这些观点