This book is a novel treatment of Operations Management. It takes a fresh insight to this increasingly important topic, exploring fundamental principles equally applicable to service and manufacturing situations. The book adapts a strategic stance by providing a framework for effective decision making and is aimed at practising managers who need to design working processes, manage change and make decisions within a strategic framework. The framework and supporting case vignettes allow the practitioner to grasp essential concepts quickly in a range of different operational contexts. 'Bamford and Forrester have done an excellent job in creating a concise, salient, and appealing approach - they have captured the essential elements of designing processes, products and work organizations; exploring approaches to operations planning and control; managing change through effective project management and technology transfer; and then managing quality and improvement strategies' - Professor Rob Handfield, Professor of Supply Chain Management North Carolina State University, USA. 'This is an excellent concise text that introduces students to all of the key areas - it's an invaluable aid for students in understanding all of the major aspects of operations and their importance to the success of businesses' - Professor Steve Brown, Professor of Management University of Exeter Business School, University of Exeter, UK. 'For today's or tomorrow's business leaders this text has well structured invaluable content ready for immediate adoption. Follow the guide, put it into practice, and the rewards will follow' - Mr Vernon Barker, Managing Director First TransPennine Express, First Group Plc, UK. 'This book combines technical theory 'book smarts' with real life experience 'street smarts' in a flowing read' - Mr Stephen Oliver, Vice President Marketing & Sales Vicor Corporation, Boston, USA.

这本书是经营管理的一种新方法。它需要一个新的见解，这个日益重要的主题，探索基本原则同样适用于服务和制造业的情况。这本书通过提供一个有效决策的框架来调整战略立场，旨在实践那些需要在战略框架内设计工作流程、管理变革和做出决策的管理者。该框架和支持性案例小插曲使从业者能够在一系列不同的操作环境中快速掌握基本概念Bamford和Forrester在创建简洁、突出和吸引人的方法方面做了出色的工作——他们抓住了设计过程、产品和工作组织的基本要素；探索运营计划和控制的方法；通过有效的项目管理和技术转让管理变革；然后是管理质量和改进策略——北卡罗来纳州立大学供应链管理教授Rob Handfield，美国“这是一篇优秀的简明课文，向学生介绍了所有关键领域——这对学生理解运营的所有主要方面及其对企业成功的重要性是非常宝贵的帮助”——英国埃克塞特大学埃克塞特商学院管理学教授史蒂夫·布朗教授对于今天或明天的商业领袖来说，这篇文章有很好的结构和宝贵的内容，可以立即采用。按照指南去做，付诸实践，奖励就会随之而来——英国第一集团有限公司First TransPennine Express董事总经理弗农·巴克（Vernon Barker）先生这本书结合了技术理论“书的智慧”和现实生活中的经验“街头智慧”在流动阅读-史蒂芬奥利弗先生，副总裁营销和销售维科公司，波士顿，美国。