This book is intended to provide an introduction to operations and process management for everyone who wishes to understand the nature, principles and practice of the subject. It is aimed primarily at those who have some management experience (although no prior academic knowledge of the area is assumed), or who are about to embark on a career in management. For example: MBA students should find that its practical discussions of operations management activities enhance their own experience.Postgraduate students on other specialist masters degrees should find that it provides them with a well-grounded and, at times, critical approach to the subject.Executives should find its diagnostic structure helps to provide an understandable route through the subject.

这本书的目的是提供一个操作和过程管理的介绍谁希望了解的性质，原则和实践的主题。它主要针对那些有一定管理经验的人（尽管之前没有这个领域的学术知识假设），或者即将开始从事管理职业的人。例如：MBA学生应该发现，其经营管理活动的实际讨论增强了自己的能力经验。研究生其他专业硕士学位的学生应该发现，这为他们提供了一个良好的基础，有时，关键的方法，以主题。高管应该会发现它的诊断结构有帮助提供一条可以理解的途径。