In today's competitive global economy, organizations sometimes must make difficult, even distressing changes. For them to be successful, trust is vital. After all, business is conducted via relationships, and trust is the foundation to effective relationships. This book is about trust; the power when it exists, the problems when it doesn't, the pain when it is betrayed, and how to restore it. Drawing on years of research and experience with organizations worldwide, the authors provide a simple yet comprehensive approach to trust that shows how to discuss it constructively, identifies behaviors that build or break trust, and describes steps to rebuild trust and sustain it even through periods of change.

在当今竞争激烈的全球经济中，组织有时必须做出艰难甚至痛苦的改变。对他们来说，信任是成功的关键。毕竟，商业是通过关系进行的，信任是有效关系的基础。这本书是关于信任的；存在时的力量，不存在时的问题，背叛时的痛苦，以及如何恢复。根据多年来在世界各地组织的研究和经验，作者提供了一种简单而全面的信任方法，展示了如何建设性地讨论信任，识别建立或破坏信任的行为，并描述了重建信任和维持信任的步骤，即使是在变革期间。