Tripp and Bies educate employees and managers about the right and wrong ways to deal with workplace conflict, specifically revenge. The authors have amassed dozens of lively stories, insights and counter-intuitive truths to bring to the book. Not only will managers and employees find this information useful and entertaining, but most readers will find applications in their home lives as well as in their work lives.The core argument is that revenge is about justice. Avenging employees are not unprofessional, out-of-control employees; rather, they are victims of offenses who feel compelled to seek justice on their own. The authors address specific questions, such as:What kinds of offenses result in revenge?Why do some victims respond more aggressively to harm than others?What role does the organization play in how victims respond to offenses?What's the best advice for managers who wish to prevent their employees from seeking revenge?Most employees experience the desire for revenge, and are ready to settle their own scores at work when management won't enforce justice.This book offers a model that sequences avengers' thoughts and behaviors, from the beginning of the conflict to its end. The model is grounded in scientific research and organizes disparate findings into a whole.

Tripp和Bies教育员工和经理处理工作场所冲突的正确和错误方法，特别是报复。作者们收集了几十个生动的故事、见解和反直觉的真理，并将其带到书中。不仅管理者和员工会发现这些信息有用且有趣，而且大多数读者会发现这些信息在他们的家庭生活和工作生活中都有应用。核心论点是复仇是关于正义的。报复员工不是不专业、失控的员工；相反，他们是犯罪的受害者，他们感到必须自己寻求正义。作者提出了具体问题，例如：什么样的违法行为会导致报复？为什么一些受害者对伤害的反应比其他人更积极？组织在受害者对违法行为的反应中扮演什么角色？对于希望阻止员工寻求报复的管理者，最好的建议是什么？大多数员工都有报复的欲望，当管理层不执行公正时，他们准备在工作中解决自己的问题。本书提供了一个模型，从冲突开始到结束，对复仇者的想法和行为进行排序。该模型以科学研究为基础，将不同的发现组织成一个整体。