The World Economic Forum applies a mulistakeholder approach to address issues of global importance.Consistent with this

mission， the creation of this report involved extensive outreach and dialogue with numerous organizations and individuals.These

included the Forum's financial sevices， innovation and technology communities， as well as leaders from academia and the publ c

sector.

The outreach comprised more than 200 interviews and nine in tem national workshop sessions， conducted over the past 12 months，

with the aim of capturing insight and opportunities relating to the impact of artificialintel l gence and emerging technologies on the

financial services industry.

The holistic and global content of this report would not be as rich without the support of， and contributions from， the subject matter

experts who assisted in shaping our thoughts on the influence of Al and emerging technologies on the financial services industry.In

particular， we thank this project's Steering Committee and Working Group.Their expertise and patient mentorship have been

invaluable.Also critical has been the ongoing inst tutional support for this initiative from the World Economic Forum and the

leadership of our Chairman， whose vision of the Fourth Industrial Revolution has been inspirational to this work.Finally， we are

grateful to Deloitte for their commitment to and support of this project.