Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts.
The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples.
By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam.

What You Will Learn

• Know the basics of ITIL as you prepare for the ITIL Foundation certification exam
• Understand ITIL through examples
• Be aware of ITIL's relevance to DevOps and DevOps concepts

Professionals from the IT services industry

使用这本全面更新的第二版指南书来学习ITIL 4基础认证考试。了解最新的ITIL框架和DevOps概念。

本书将带领你了解新的ITIL框架和DevOps方法的细微差别。本书遵循基础认证考试大纲中包含的主题，并包括关于ITIL指导原则、服务价值链和服务管理的四个维度的新章节。此外，还包括DevOps计划和项目中使用的概念、流程和理念。ITIL和DevOps的概念都用相关的例子来解释。

当你读完本书时，你将对ITIL 4有一个完整的理解，并准备参加ITIL 4基础认证考试。你将了解DevOps方法论，以及ITIL如何强化共同责任和协作的理念。在一周的时间里，即使是在做日常工作的时候，你也会准备好参加考试。

你将学到什么

在准备ITIL基础认证考试时了解ITIL的基本知识

通过实例了解ITIL

了解ITIL与DevOps和DevOps概念的关联性

本书适用对象

来自IT服务行业的专业人士