Trust in all stakeholders has improved, on balance, but there are still significant variations between regions n People continue to have the highest level of trust in professional tax accountants (55% trust/ highly trust), professional tax lawyers (50%), and non-government organisations (37%) in relation to the tax system.

n Although trust in government tax authorities has improved from 2.7% net trust to 14.9%, opinions remain polarised, with 43% saying they trust or highly trust the tax authorities (third most-trusted group) while 22% said they distrust or highly distrust them (fourth mostdistrusted group).

n Politicians’ trust deficit continues to improve, but they remain the least trusted group (net 22.8% distrust).

n People trust media reports more than in previous years (net 0.1% positive trust balance in aggregate) but the newly introduced category of social media is the second least trusted category (41.9% distrust/highly distrust).

n Most people believe the role of professional accountants contributes to improving tax systems by making them more efficient (58%), more effective (56%), and fairer (53%).

n Across the G20 countries, 48% of the population are satisfied with the ease and efficiency of their dealings with tax authorities, a one-point fall from 2018.

n In the same population, 46% see the process as generally fair, up from 42% in 2018.