Small- and medium-sized companies need special help when it comes to implementing their own quality programmes. This hands-on guide provides them with real-life examples of American companies that have achieved quality improvement without big budgets. This book contains practices and experiences of the smaller companies which have won the Baldridge National Quality Award in order to give small companies a first-hand look at implementing quality programmes at a reasonable cost. It provides readers with: a realistic perspective of what they can accomplish in pursuing quality efforts; proven ideas for planning, implementing and keeping continuous improvement efforts alive; and suggestions for developing a recognition and reward system coverage of all the proven quality tools and techniques, including - JIT, cycle time reduction, benchmarking and continuous improvement.

中小企业在实施自己的质量计划时需要特别帮助。这本实践指南为他们提供了美国公司在没有巨额预算的情况下实现质量改进的真实例子。这本书包含了获得波德里奇国家质量奖的小公司的实践和经验，以便让小公司以合理的成本第一手了解实施质量计划。它为读者提供了一个现实的视角，了解他们在追求高质量的努力中能取得什么成就；规划、实施和保持持续改进工作的成熟理念；并建议开发一个涵盖所有经验证的质量工具和技术的认可和奖励系统，包括-JIT、缩短周期、基准测试和持续改进。