Getting things done in today’s workplace is hard work. Employees become exhausted, frustrated, and sometimes entirely disenchanted–and often, they are tempted to simply give up. But the research conducted by Jim Kouzes and Barry Posner over the last two decades clearly shows that successful leaders find ways to combat these negative feelings by encouraging the hearts of their team members. This workbook, based on the model presented in the bestselling book Encouraging the Heart, guides readers through seven essentials of encouraging the heart: set clear standards, expect the best, pay attention, personalize recognition, tell the story, celebrate together, and set the example. The authors also provide a 21-question self-assessment to help leaders determine how they are doing and where they should focus their development efforts.

在今天的工作场所完成工作是一项艰苦的工作。员工们变得精疲力竭、沮丧，有时甚至完全不抱幻想——而且往往很想干脆放弃。但吉姆·库兹（Jim Kouzes）和巴里·波斯纳（Barry Posner）在过去二十年中进行的研究清楚地表明，成功的领导者通过鼓励团队成员的心灵找到了克服这些消极情绪的方法。本手册以畅销书《鼓励心灵》中的模式为基础，指导读者了解鼓励心灵的七个要点：设定明确的标准、期待最好的结果、关注、个性化认可、讲述故事、共同庆祝和树立榜样。作者还提供了一个21个问题的自我评估，以帮助领导者确定他们正在做什么，以及他们应该将发展努力集中在哪里。