In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique.Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice.This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face.

在现实生活中解决冲突的情况下，一种规模并不适合所有人。正如技工不可能用相同的工具修理每辆车一样，冲突解决从业者也不可能希望用相同的技术解决每一个纠纷。从业者需要熟悉各种各样的工具，以便在截然不同的环境中，针对不同的人诊断不同的问题，并有效解决这些冲突。冲突解决工具箱为您提供了所需的所有工具：八种不同的模型，用于处理您在实践中遇到的许多冲突情况。本书弥合了理论和实践之间的差距，并超越了仅一个模型，提供了一个完整的工具箱-一系列可用于分析、诊断和解决冲突的模型，解决任何情况下的冲突。它向调解人、谈判者、管理者和任何需要解决冲突的人展示了如何简单有效地理解和评估他们所面临的冲突局势。