"If you think you know everything it takes to attain associate/employee engagement, put yourself to the test. This book provides a holistic approach to engagement that will create the competitive edge required to succeed in this economy."-- Sharon S. Bilgischer, senior manager, logistics global talent, curriculum and documentation, Wal-Mart Stores, Inc.There is clear and mounting evidence that employee engagement keenly correlates to individual, group, and corporate performance in areas such as retention, productivity, customer service, and loyalty. This timely treatment provides a comprehensive framework, language, and process that genuinely connects ?People? strategy with ?Business? strategy. It offers a research-based blueprint for looking at employee engagement with the same regularity and importance as any other aspect of the organization.

“如果你认为你知道获得员工参与度所需的一切，那就让自己接受测试。这本书提供了一种全面的参与方法，将创造在经济中取得成功所需的竞争优势。Bilgischer，沃尔玛公司物流全球人才、课程和文档部高级经理。有越来越多的证据表明，员工敬业度与个人、团队和公司在保留、生产力、客户服务和忠诚度等方面的绩效密切相关。这种及时的治疗提供了一个全面的框架、语言和过程，真正将人联系起来？战略与商业？战略。它提供了一个以研究为基础的蓝图，以与组织的任何其他方面一样的规律性和重要性来看待员工敬业度。