"Most managers hate conducting performance appraisal discussions. What’s worse, few feel confident in their ability to accurately assess the performance of a subordinate. In The Performance Appraisal Question and Answer Book, expert Dick Grote answers over 100 of the most common -- and most difficult -- questions about this vitally important but often misunderstood and misused tool, including:
• How should I react when an employee starts crying during the appraisal discussion . . . or gets mad at me?
• Which is more important -- the results the person achieved or the way she went about doing the job?
• Is there such a thing as a perfect performance appraisal form?

Many of the answers include a Hot Tip or Red Flag: a note to the reader making a particularly insightful suggestion. This book helps supervisors and HR professionals ease the pain of performance appraisal and use the process effectively."

“大多数管理者讨厌进行绩效评估讨论。更糟糕的是，很少有人对自己准确评估下属绩效的能力有信心。在《绩效评估问答手册》中，专家迪克·格罗特回答了100多个关于这一极其重要但经常被误解和误用的工具的最常见也是最困难的问题，包括：
•当员工在评估讨论中开始哭泣时，我该如何反应。还是生我的气？
•哪一个更重要——员工取得的成果，还是她开展工作的方式？
•是否有完美的绩效评估表？
许多答案包括一个热门提示或危险信号：给读者一个特别有见解的建议。本书帮助主管和人力资源专业人员减轻绩效评估的痛苦，并有效地使用该流程。”