With replacement costs high and start-up time critical, employee retention is more valuable than ever. This best-selling guide provides 26 strategies to keep talented employees happy and productive. Citing research and experience with dozens of organizations, the authors present many examples of how today's companies have applied their retention strategies and increased their retention rates. The chapters are arranged alphabetically, from "Ask" to "Zenith." Each chapter includes a series of to-do lists, company examples, and an "alas" story drawn from the authors' personal experiences. This edition features new tips and to-do lists, new stories, and additional research from the media and from the authors' own extensive database. There are also three new appendices: a troubleshooting guide, a guide to saying "thank you" in the workplace, and a reading group guide.

由于更换成本高且启动时间紧迫，员工保留比以往任何时候都更有价值。这本畅销指南提供了26种策略，让有才华的员工保持快乐和高效。作者引用了几十家组织的研究和经验，列举了许多当今公司如何应用保留策略并提高保留率的例子。这些章节按字母顺序排列，从“询问”到“天顶”。每一章都包括一系列待办事项清单、公司示例和一个从作者个人经历中提取的“唉”故事。这一版本的特点是新的提示和待办事项清单，新的故事，以及来自媒体和作者自己的广泛数据库的额外研究。还有三个新的附录：故障排除指南、在工作场所说“谢谢”的指南和阅读小组指南。