Measuring the return on investment (ROI) of human resources programs (HR) is critical for success in today's business world and is an absolute requirement for HR professionals who are part of the senior executive team. Responding to the current accountability demands that continue to challenge human resource professionals, this manual illustrates the use of ROI methodology as a communication tool that strengthens the relationship with senior management as well as a process-improvement tool that enhances and improves HR's contributions to the bottom line. With this guide, human resource managers will prove their value to their companies by learning how to measure ROI in a variety of programs, policies, practices, and solutions; develop the ROI of HR with basic, step-by-step instructions; and collect, analyze, and report data with sophistication.

衡量人力资源计划（HR）的投资回报率（ROI）对当今商业世界的成功至关重要，也是高级管理团队中人力资源专业人员的绝对要求。为应对当前不断挑战人力资源专业人员的问责要求，本手册阐述了如何将投资回报率方法作为一种沟通工具，加强与高级管理层的关系，并作为一种流程改进工具，提高和改善人力资源对底线的贡献。通过本指南，人力资源经理将通过学习如何在各种计划、政策、实践和解决方案中衡量投资回报率来证明其对公司的价值；通过基本的、循序渐进的指导，开发人力资源的投资回报率；并对数据进行收集、分析和报告。