As humans and technology become more entwined, it’s wise to be cautious about where we place our trust. Indeed, trust has become a key business differentiator. How do we know? Because across the C-suite, 81% of executives view security, assurance, and trust as a brand attribute that actually sets their organization apart.1 While leaders recognize the importance of trust, though, they struggle to gain and sustain it. Only 55% of CEOs are confident in their organization’s ability to accurately and completely report the information stakeholders demand for data security and privacy.2 The struggle is evident among consumers as well. For example, only 20% of consumers trust corporations regarding sustainability, down from roughly 50% in 2021.3 Yet when choosing a brand, 90% of consumers say trust is the biggest deciding factor.
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