This paper was prepared as part of the implementation of the Asian Development Bank (ADB) regionaltechnical assistance, Digital Development Facility for Asia and the Pacific. Lim May-Ann, domain expertand consultant, ADB led the writing of the paper, with guidance from Thomas Abell, chief, DigitalTechnology for Development Unit, ADB Sustainable Development and Climate Change Department(SDCC); and Arndt Husar, senior public management specialist (digital transformation), DigitalTechnology for Development Unit, SDCC. Lisette Cipriano, senior digital technology specialist, ADBFinance Sector Group, provided case study insights. Samantha Brown, consultant, ADB copyedited thedraft paper; Lawrence Casiraya, consultant, ADB proofread the draft paper; Ginojesu Pascua, consultant,ADB prepared the graphics work; and Jennifer Flint, consultant, ADB typeset the final publication. LaarniZapanta-Tuazon, senior operations assistant, SDCC; and Carmela Fernando-Villamar, digital technologyofficer, SDCC provided valuable administrative support.