The rapid development of electronic commerce has given rise to a new generation of commercial practices and the need to address the issue of resolving disputes arising out of such practices; only recently has attention been paid to this area. The issue of dispute resolution is extremely important because the dispute mechanism used will largely influence the attitudes of merchants and consumers at large, which will in turn determine the fate of electronic commerce. This issue has been discussed at various forums, however, no book has yet been published on the above topic. The present book provides a comprehensive analysis of the law and practice relevant to dispute resolution in electronic commerce. Anyone interested in E-commerce Law or dispute resolution, or conducting business over the Internet will find this book particularly useful.

电子商务的迅速发展催生了新一代的商业惯例，需要解决由这种惯例引起的纠纷的解决问题；直到最近才注意到这一领域。纠纷解决问题极为重要，因为所采用的纠纷机制将在很大程度上影响商家和广大消费者的态度，进而决定电子商务的命运。这个问题已经在各种论坛上讨论过，但是还没有关于上述主题的书出版。本书提供了一个与电子商务纠纷解决相关的法律和实践的综合分析。任何对电子商务法或争端解决感兴趣的人，或通过互联网开展业务的人，都会发现这本书特别有用。