The Training Toolkit provides national and local governments with a set of comprehensive frameworks, practical strategies, and tools to understand the importance of a holistic approach to digital government transformation in pursuit of sustainable development and to develop required capacities for digital government transformation at the institutional, organizational, individual and societal levels.

The first two chapters give an overall introduction on the importance of promoting and accelerating digital government transformation through a holistic approach. Chapters Three to Six elaborate on four steps and the building blocks of implementing digital government transformation include: (1) situation analysis, (2) envisioning, (3) strategy, roadmap, and capacities development, and (4) monitoring, evaluation, and improvement. The situation analysis helps define the general development objectives and how digital technologies can support the overall vision and strategy of nation development. The envisioning is aimed to develop shared goals reflecting interests, needs and skills. The national strategy and roadmap introduces the overall purpose of digital government for the country, how it relates to the country’s SDG priorities, its key development objectives, and how it will benefit people through aligning with subnational-level strategies and placing emphasis on both “leaving no one offline” and “leaving no one behind”. Capacities at institutional, organizational, individual, and societal levels all need to be developed for digital government transformation. The continuous monitoring and evaluation of digital services, as a part of cyclic policy process, help to evaluate progress in the medium term and measure what is happening in relation to what was planned. Finally, Chapter Seven wraps up the whole programme with the action plan exercise and training evaluation.

The Training Toolkit also provides concrete methodologies and innovative cases from across the world to support capacity development efforts of Member States in digital government transformation. Each chapter also includes a set of quiz, exercises, lessons learned and reflections, which can be utilized as self-assessment tools or assisted-assessment tools.