The new edition of the bestselling guide on creating and using key performance indicators--offers significant new and revised content

Key Performance Indicators (KPIs) help define and measure the organizational goals which are fundamental to an organization's current and future success. Having solid KPIs is crucial for companies that are implementing performance management systems, such as balanced scorecards, six sigma, or activity-based management. In many organizations, KPIs are often too numerous, randomly assembled, and overly complex--essentially rendering them ineffectual, or at worse, counterproductive.Key Performance Indicatorsprovides a model for simplifying the complex areas of KPIs while helping organizations avoid common mistakes and hazards.

Now in its fourth edition, this bestselling guide has been extensively revised and updated to incorporate practical lessons drawn from major implementations. Fresh content includes a more concise KPI methodology with clear implementation guidance, original insights on how other areas of performance management can be corrected, and new in-depth case studies. A revised starter kit is included to identify critical success factors, and the KPI resource kit contains updated worksheets, workshop programs, and questionnaires. Helping readers to better define and measure progress toward goals, this important guide:

Dispels the myths of performance measurement and explains a simple, yet powerful KPI methodology Explains the 12-step model for developing and using KPIs with guidelines Helps readers brainstorm performance measures, sell KPI projects to the Board and senior management, and accurately report performance Features the "KPI Project Leaders Corner" which provides readers with essential information and useful exercises Includes an array of practical tools--templates, checklists, performance measures--and a companion website (www.davidparmenter.com)Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 4th Editionis important resource for C-suite executives, senior management, project teams, external project facilitators, and team coordinators involved in all aspects of performance management systems.

这本关于创建和使用关键绩效指标的畅销指南的新版本提供了重要的新内容和修订内容。

关键绩效指标（KPI）有助于定义和衡量组织目标，这些目标对组织当前和未来的成功至关重要。对于那些正在实施绩效管理系统的公司来说，拥有可靠的KPI是至关重要的，例如平衡计分卡、六西格玛或基于活动的管理。在许多组织中，关键绩效指标往往太多，随意组合，而且过于复杂--基本上使它们失去了作用，或者更糟糕的是，起反作用。关键绩效指标提供了一个简化复杂的关键绩效指标领域的模型，同时帮助组织避免常见的错误和危险。

现在，这本畅销指南的第四版已经进行了广泛的修订和更新，以纳入从主要实施中得出的实际经验。新的内容包括：更简洁的KPI方法，清晰的实施指导，关于如何纠正绩效管理的其他领域的独到见解，以及新的深入案例研究。本书包括一个经修订的启动工具包，以确定关键的成功因素，KPI资源包包含更新的工作表、研讨会方案和调查问卷。这本重要的指南帮助读者更好地定义和衡量目标的进展。

揭开绩效衡量的神秘面纱，解释简单而有力的KPI方法 解释开发和使用KPI的12步模式，并附有指南 帮助读者集思广益，向董事会和高级管理层推销KPI项目，并准确地报告绩效 设有 "KPI项目领导角"，为读者提供基本信息和有用的练习 包括一系列实用工具--模板、检查单、绩效衡量标准--和一个配套网站（www.davidparmenter.com） 关键绩效指标。制定、实施和使用成功的关键绩效指标》第四版是C-suite管理人员、高级管理层、项目团队、外部项目促进者以及参与绩效管理系统各个方面的团队协调者的重要资源。

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