In February 2020, we embarked on a study in partnership with the Center for Generational Kinetics (CGK) tounderstand how the two largest age cohorts in the workforce—millennials (ages 23-43) and Generation Xers(ages 44-52)—approached work differently. The data came back from the field just as COVID-19 was catalyzinga global shutdown that sent a majority of the digital workforce home to work.Despite the tricky timing, the data provided insights into generational differences and employee attitudes thatwere helpful to companies navigating the unexpected crisis. More importantly, the study gave us a snapshotof the state of digital work just before the seismic shift. As the pandemic progressed, it became clear thatemployees weren’t just working from home—they were working by very different, constantly changing rules.