Something unexpected happened to last-mile delivery during the pandemic— 

it got greener. With many people stuck at home, e-commerce sales skyrocketed.1  When supply chains started moving again, the ecosystem adapted fast, as people purchased more and different products online. Stores became fulfilment centres. Ship from store and curbside pickup emerged. Parcel drop density rose. 

Out of sheer necessity, new consumer behaviours and retailers’ responses to them changed last mile delivery’s carbon footprint, making it more sustainable. But these sustainability gains are only the beginning of a whole new opportunity for collaboration. One that could produce a remarkably more sustainable last mile. But only with action and smart investment.