The COVID-19 pandemic and ensuing healthcare deliverycrisis kicked the digital health ecosystem into high gear.Stay-at-home orders, physical distancing guidelines, andclosures of outpatient healthcare services encouragedmillions of Americans to seek telemedicine care. For thefirst time, digital health solutions were not simply anenhancement, but rather a necessity in healthcaredelivery.

Rock Health and the Stanford Center for Digital Healthtogether produced this Digital Health Consumer Adoptionreport to understand how consumer behavior in 2020compared to the five prior years of data that we havecollected. With so much in flux, this year’s analysis puts aparticular lens on how adoption of different digital healthtools differed based on consumer demographics duringthe early stages of the pandemic.