When the coronavirus (COVID-19) pandemic brought face-to-face interactions to a grinding halt, it showed the real value and extent of online communities. Virtual meeting places fast became the way that people could still connect, collaborate, and work together even when they were sitting alone.

As the world moves into the post–COVID-19 pandemic phase, it is important not to lose sight of that valuable lesson. Organizations must have a virtual platform with sound content management for people to easily access information, share knowledge and ideas, get answers to questions, and build their reputation for career development. The potential benefits for the organization are clear: more productive employees, better client service, cost savings, and greater capacity building.