ITIF-随着客户满意度降至新低，联邦机构仍未能很好地衡量客户满意度或提供足够的数字服务（英）-2022.10

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ITIF-随着客户满意度降至新低，联邦机构仍未能很好地衡量客户满意度或提供足够的数字服务（英）-2022.10

# 客户满意度 # 服务 # 数字大小：0.77M | 页数：21 | 上架时间：2022-10-30 | 语言：英文

ITIF-随着客户满意度降至新低，联邦机构仍未能很好地衡量客户满意度或提供足够的数字服务（英）-2022.10.pdf

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ITIF-随着客户满意度降至新低，联邦机构仍未能很好地衡量客户满意度或提供足够的数字服务（英）-2022.10.pdf

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类型: 专题

上传者: wpxc666666

撰写机构: ITIF

出版日期: 2022-10-30

摘要：

The U.S. federal government is enormous. Hundreds of agencies with millions of employees spend trillions of dollars annually, often acting as the sole-source service provider to a diverse customer base with varying needs. Within this sprawling bureaucracy, federal HISPs oversee large, critical programs such as Medicare, Social Security, and small business loans. And yet, according to multiple recent studies, customer satisfaction with the federal government—which has never had a strong reputation for customer service—has steadily declined to historic lows.

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