The staffing industry is booming! And the boom times are expected to continue. This year, more than one in five (21.5%) respondents to our survey said their agency grew 51% or more in 2021. Not only that, but nearly 80% expect double-digit growth this year.

To facilitate this growth, agencies are embracing the digital transformation. Almost 60% of our sample agreed that technology provides a competitive advantage, and respondents plan to increase their tech investment this year.

At the same time, the market is very tight, with more job openings than employed people.

Companies are keenly focused on building relationships and providing an excellent candidate experience. The ones that are growing the fastest are investing in tech to help them achieve these goals, such as mobile apps, chatbots, and automated referral management platforms.

This report digs into the challenges facing the staffing industry and the ways companies are tackling those challenges. We also have a couple of new features this year: • The Great Resignation — We surveyed 583 members of the workforce about their plans to look for a new job.

• Success factors — We assessed several measures of staffing company success, including key performance metrics and ideal recruiter characteristics.