Business Process Management (BPM) is an important and timely topic. For many companies, BPM is the key for mastering digital transformation and for innovating their business models. The fast pace of change has also taken a grip on concepts and techniques of BPM, with various new ideas emerging from research and practice. Several excellent sources exist that summarize established concepts of BPM. So far, however, a collection of real-world cases making available the experience of organizations applying BPM for various objectives was missing. It is the aim of this book to close this gap and to increase knowledge exchange based on real-world BPM projects for fostering both BPM education and practice.

业务流程管理（BPM）是一个重要而及时的话题。对于许多公司来说，BPM是掌握数字化转型和创新商业模式的关键。快速变化的步伐也抓住了BPM的概念和技术，各种新的想法从研究和实践中涌现出来。有几个优秀的资源可以总结BPM的既定概念。然而，到目前为止，还缺少一组真实的案例，这些案例提供了组织将BPM应用于各种目标的经验。这本书的目的是缩小这一差距，并增加基于现实世界的BPM项目的知识交流，以促进BPM教育和实践。