2020 could be a pivotal moment in how charities embrace digital. As COVID-19 unfolded, charities have had to embrace remote working, digital fundraising and online service delivery as never before.

The impact of the coronavirus pandemic was one of the key changes we wanted to explore as part of this year’s Charity Digital Skills Report, whilst also measuring what long term changes are taking place behind the scenes.

This is the fourth year we’ve run the report, our annual barometer of the state of digital skills across the sector. Digital skills are essential for digital evolution. By tracking how these are changing year on year across the sector we are also able to offer insights into how other critical success factors in digital are changing, including strategy, leadership, and governance. The cornerstone of all of this should be how charities are keeping pace with their users’ needs, which are likely to be changing rapidly during this time of wider digital adoption.