• Adoption of eMobility is not just an economic or environmental phenomenon, but a psychological one that hinges on customer acceptance.

• The pace of change is swift, but customers can both drive the transition and stop it in its tracks. EV adoption will truly accelerate when the hearts and minds of customers are won; when there is greater choice of affordable vehicles; when robust charging infrastructure allows them to charge whenever and wherever, quickly and reliably; and when the driver experience is simple and seamless, irrespective of EV type.

• The electricity grid will not collapse due to exponential growth in EVs. It will cope with the predicted 130 million EVs on the roads by 2035. But once EV penetration reaches 50% on an urban distribution network, unmanaged charging could lead to voltage deviations and affect the quality of power supply.1 • The eMobility ecosystem depends on widespread collaboration. Within it, power and utilities companies have a critical role in enabling eMobility acceleration.

They must provide a resilient grid, underpinned by digital capabilities, to enable timely customer connections to charging infrastructure.

• An unmanaged approach to charging infrastructure risks creating major congestion. Already heavily loaded grids could become bottlenecks in eMobility rollout.

• A digital interface is essential. Smart charging will manage capacity and prevent the grid from buckling under the pressure of millions of EVs plugging in at the same time. It will use algorithms to read grid load and to shift EV demand to times when green energy is plentiful and cheap. In time, it will offset grid investment by leveraging battery capacity.