Nearly every person in America experiences the Postal Service brand every day—by saying hello to their mail carrier on their daily rounds, passing postal vehicles on the street, visiting a Post Office or USPS.

com, using Postal Service mobile applications, or simply reading their mail or opening a package at the end of the day. On any given day, the Postal Service delivers for America—from essential medicines and COViD-19 stimulus checks, to packages and election ballots.

The 644,000 women and men of the Postal Service—who live, work, and serve in every American community—represent our brand with every customer interaction and through constant dedication to our mission of universal service. As we fulfill our role of binding the nation together—as we have for 246 years—their commitment ensures that our delivery platform and services are always a trusted, visible, and valued part of America’s social and economic infrastructure.

And yet, our organization is in crisis. Our business and operating models are unsustainable and out of step with the changing needs of the nation and our customers. We have seen steep annual financial losses in the billions of dollars, unmet service performance goals, and less market relevancy as consumer behaviors have changed.