Knowledge Management (KM) encompasses a wide range of tools and methods that are at the heart of the information and communication society and provide solutions that rely as much on organization as on technology.This title brings together contributions from authors from a range of countries who are recognized as leading figures in this field, both in an academic and a practical sense. It describes the strategic aspects of KM and defines the underlying principles in terms of management, life cycle, process, methods and tools involved in this discipline. Several approaches to the running of KM within organizations are then discussed. The influence of KM on the performance of a company is analyzed and guidelines are given on various KM approaches that can be used to achieve specific goals.Finally, several case studies of companies that have put KM at the heart of their organizational strategy are given to demonstrate how this approach has been put into practice.Given the practical approach taken by this book and the considerable advantages that a good handling of KM can bring to an organization, this title will be of great interest to those involved in this field.

知识管理(KM)包括一系列的工具和方法，它们是信息和通信社会的核心，提供的解决方案既依赖于组织也依赖于技术。它描述了知识管理的战略方面，并从管理、生命周期、流程、方法和工具等方面定义了这一学科的基本原则。然后讨论了在组织内运行知识管理的几种方法。本书分析了知识管理对公司业绩的影响，并就可用于实现特定目标的各种知识管理方法给出了指导意见。最后，本书给出了几个将知识管理作为其组织战略核心的公司的案例研究，以证明这种方法是如何付诸实践的。