The pandemic has sparked and accelerated digital innovation across governments worldwide. The challenge now is to scale these efforts and ensure governments remain — or become — trusted, agile and resilient providers of citizen services and value to the public.

Public-sector leaders look to CIOs and technology executives for creating future-ready organizations that can deliver and scale digital transformation initiatives in the face of uncertainty, shifting mission priorities and rapidly evolving challenges.

Government CIOs can use the technology trends to guide enterprisewide digital investments and anticipate potential disruption, while dealing with sector-specific constraints like low digital maturity, unmet citizen expectations, insufficient resources and difficulties scaling innovation.